Learn Customer Service Training – Managing Customer Service

Bring customers back again and again, through the 6 critical elements of outstanding customer service



The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

This will help you know how to:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Course Content


Lesson One: Six Critical Elements – Part 1


Lesson Two: Six Critical Elements – Part 2


 Lesson Three: Understanding Leadership


Lesson Four: Five Practices of Leadership


Course features:

4 Modules

Full Lifetime Access

Available on Web

Certificate of completion

5 Enrolled